Panama Beach Pants in blue

S$28.00

Stylist's notes
Features polyester blend fabric with side slits that cuts down from the hip.
Slit cuts in a foldover design such that it only opens till the upper thigh while walking
Elastic waistband and sash
Please allow 20-30% discrepancy in the product color due to lighting and monitor resolution (actual may appear darker/brighter). In such cases, the variance may not be considered as a defect.
Size and Fit
S: Waist: 13.5"-16.5" , Hip: 17-17.5", Thigh:10", Length : 33"

M: Waist: 14.5"-17.5", Hip: 18-18.5", Thigh:10.5" Length : 33"
Please allow for 0.5-1" difference in measurements
Delivery
Instocks

Orders with BO and Instock items

For orders comprising of instocks and backorders, the entire order will only be sent out when all the items are ready for shipping.

Do place separate orders for instocks if you wish to receive them first.

Singapore

1. Singapore registered mail/ SmartPac services: 1-3 working days upon dispatch

2. Standard courier: 1-3 working days upon dispatch

3. Express courier: Next working day upon dispatch.

Do email us at connect@thedancingjewels.com for express courier requests.

International

Malaysia: 4-8 working days upon dispatch. Rates start from SGD 5
Others: 10-14 working days upon dispatch.

(Postage rates varies base on geographic region and weight of items. Do email us at connect@thedancingjewels.com for any queries)

6. Exchanges/Refunds

6.0 Please note that our refund policy is only in terms of credits.

6.1 Exchanges are only applicable for regular priced items (except for BO, earrings and Lingerie)  for the following reasons:

i. An incorrect item

ii. A defective item

EXCEPTIONS: Exchanges are allowed for regular priced Swimwear ( except for Backorder items as they have been ordered in specially for you) as we understand the challenges of shopping for swimwear online.

*Orders with promotional codes entered are not allowed for exchanges except for the listed codes:

  1. HEYYOU (10% off first purchase)
  2. SUMMER10 ( 10% off min $100)

6.2 Postage charges to and fro will be borne by the customers. Postage fees incurred for exchanges would be the actual fee that Singpost/courier charge without any subsidies from the store.

Normal postage: $1.70

Smartpac $3.20/$3.80 depending on type of swimwear. Swimwear with foams/ undercup wiring/ Rashguards usually can't fit into the smaller Smartpac and would require a larger Smartpac of $3.80

Courier: $5.35

For Item exchange

How to request for RMA (Return Mechandise Authorisation) :

-          For international customers, please email us at order@thedancingjewels.com 7 days upon receiving your package so that we can assist in the exchange.

-          For SG customers, You can request for RMA 7 days after your order’s status has been changed to Shipping (SG)

Requests for exchanges and returns thereafter will not be entertained.  If you are unable to request for RMA but it is still within 5 working days from date of delivery, please email us at order@thedancingjewels.com so that our team can manually assist with your request. Returns requested after that will be rejected.

  1. Log in to your account and click Order history and details

 

  1. Click on the Details button on the right.

      

  1. Scroll down and you would be able to see your order details.
    1. Select the item for exchange.
    2. You can also indicate the exchange reason and the item you wish to change it to facilitate the returns.
    3. Click on “Make an RMA slip”

 

 

 

  1. You can check on the status of your exchange under “ My Merchandise Returns”

 

 

  1. Upon submission, your RMA status will show up as “ Waiting for confirmation” Please allow 48 hours for our team to review your order.

 

  

Once your RMA request has been processed, you will receive an email from us.

If your RMA has been accepted, the RMA status will be changed to “ Waiting for Package”

Please add our email connect@thedancingjewels.com in your safe senders list to ensure you receive all emails from us or check your junkbox if you have not received any email after 2 working days from submission of RMA

This new RMA process will save you the hassle of manually emailing us to request for exchange. However, this module still needs improvements and we are in the midst of working with our developer to fine tune it to make it more fuss free for you. Meanwhile, the following steps will still be via email (:

  1. Our team will send you a separate email with the return address once your RMA has been processed and is showing the status “ Waiting for package”

 

  1. Please kindly ensure that the parcel is returned in its original condition, unworn and unwashed with the tags intact. Hygiene label for swimwear has to be intact in order to qualify for the exchange. The Dancing Jewels reserves the right to reject any exchanges if the above point is not fulfilled.

 

  1. Upon receiving your package, if credits have been issued, it will be valid for one month only, excludes postage fees and can only be used to offset one order.

 

There is strictly no extension of validity period and all unutilised credits will be forfeited. A one month credit for instocks and sales items will be issued for the return items. Credits issued will be based on the amount paid. Do email us the items you wish to offset against so it can be processed manually as such an arrangement is not available in the system. 

      9.    Each qualified order is only entitled to a one-time exchange.

     10.  The Dancing Jewels reserves to right to reject any exchanges that has not been confirmed by us. Any shipping cost incurred to return the package will be borne                  by the customer.

      11. All exchanges are assessed on a case-by-case basis and we reserve the right to exercise discretion in permitting or rejecting all requests for exchanges.

      12.  All returns or exchanges will be processed within 5 working days. You will receive an email from us once your return package has been received.

7. Defects/ Incorrect items sent

7.1 The Dancing Jewels checks all orders before sending. In the event a defective/wrong item has been sent, we sincerely apologise.

7.2 Please drop us an email at order@thedancingjewels.com within 5 working days with a snap shot of the item/ area of defect.

7.3 The Dancing Jewels will send a replacement piece of the item if there is an available piece. There is strictly no refunds if a replacement piece is available.

7.4  In the event that the item is no longer available, refunds in terms of store credits will be issued.

7.5 Postage charges incurred will be refunded via store credits. 

7.6 Returns for defect/incorrect items follow the above points from 6.4-6.7

7.7 Please only send back the item once a confirmation has been given from our team. The Dancing Jewels reserves to right to reject any order that has not been confirmed by us. Any shipping cost incurred to return the package will be borne by the customer.
7.8 For items that has been sent back to us but does not have the defect mentioned, postage fee for the return of item will be chargeable. If no top up was done for the postage fee, item will be disposed after 14 days.
7.9 Store credits earned from "refunds" due to defects/incorrect items sent does not have an expiry date.

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