Orders with BO and Instock items
For orders comprising of instocks and backorders, the entire order will only be sent out when all the items are ready for shipping.
Do place separate orders for instocks if you wish to receive them first.
1. Singapore registered mail/ SmartPac services: 1-3 working days upon dispatch
2. Standard courier: 1-3 working days upon dispatch
3. Express courier: Next working day upon dispatch.
Do email us at email@example.com for express courier requests.
Malaysia: 4-8 working days upon dispatch. Rates start from SGD 5
Others: 10-14 working days upon dispatch.
(Postage rates varies base on geographic region and weight of items. Do email us at firstname.lastname@example.org for any queries)
6.0 Please note that our refund policy is only in terms of credits.
6.1 Exchanges are only applicable for regular priced items (except for Backorder items (as they have been ordered in specially for you), Earrings, floats and Lingerie) for the following reasons:
i. An incorrect item
ii. A defective item
Requests for exchanges other than the above reasons will not be entertained.
[EXCEPTIONS] Exchanges are allowed for regular priced Swimwear ( except for Backorder items as they have been ordered in specially for you) as we understand the challengers of shopping for swimwear online.
6.2 Postage charges to and fro will be borne by the customers. Postage fees incurred for exchanges would be the actual fee that Singpost/courier charge without any subsidies from the store.
6.3 If credits have been issued, it will be valid for one month only, excludes postage fees and can only be used to offset one order. There is strictly no extension of validity period and all unutilised credits will be forfeited. A one month credit for instocks and sales items will be issued for the return items. Do email us the items you wish to offset against so it can be processed manually as such an arrangement is not available in the system.
6.4 All exchanges and returns have to be submitted to email@example.com titled [Exchange Request] Order number XXX (alphabetics) with snapshots of the defects within 5 working days from date of posting. Items have to be mailed out within 5 working days after an email has been sent on the return/exchange procedure. Exchange requests sent in via other methods e.g wrong email/ facebook/instagram will not be entertained.
7. Defects/ Incorrect items sent
7.1 The Dancing Jewels checks all orders before sending. In the event a defective/wrong item has been sent, we sincerely apologise.
7.2 Please drop us an email at firstname.lastname@example.org within 5 working days with a snap shot of the item/ area of defect.
7.3 The Dancing Jewels will send a replacement piece of the item if there is an available piece. There is strictly no refunds if a replacement piece is available.
7.4 In the event that the item is no longer available, refunds in terms of store credits will be issued.
7.5 Postage charges incurred will be refunded via store credits.
7.6 Returns for defect/incorrect items follow the above points from 6.4-6.7
This product is no longer in stock