Hello Ladies,

Kindly take some time to read our Terms and Conditions to ensure an enjoyable shopping experience.

By shopping with us, it is deemed that you have acknowledged, understood and agreed to the below terms.

1. General

1.1 Our working days are Mondays to Fridays (10am-6pm), excluding weekends and public holidays

1.2 All emails will be replied within 48 working hours. Please refrain from sending multiple emails within 2 working days

1.3 The Dancing Jewels reserves to right to amend the Terms and Conditions without prior notice.

2. Purchase and delivery


2.1 Do ensure that the correct and complete address has been provided during checkouts to avoid delays or lost mails.

2.2 Any redelivery of the parcels for corrected address will be borne by the customers

2.3 Instock orders will be shipped out within 3 working days

2.4 For application of discount codes, please enter them upon checkout. No refunds will be made for orders where discount codes are not entered at the time of purchase.

2.5 All orders are final. Please do ensure the correct items are checked out. In the event that the wrong item was carted out, please email us at connect@thedancingjewels.com

In the event that the team manages to check our email before processing your order, we would be able to change the item for you.

Please note that there will be no refunds for wrong items purchased.

3. Payment

We accept the below modes of payment

  • Ibanking (Payment within 2 hours or orders will be automatically cancelled)
  • Paypal
  • Credit cards.

4. Backorder items 


4.1 Each backorder may a different duration and the estimated time is reflect on each individual order.

4.2 There may be delays on the backorders due to unforeseen circumstances e.g if the supplier runs out of stock, we will source for alternative sources as our priority is your satisfaction.

4.3 For delayed/ cancelled backorders, a store credit will be issued accordingly. There is strictly no cash refunds. Do join the backorders only if you are alright with this.

4.4 Orders are shipped out according to order numbers. No combination of orders are allowed.

4.5 For orders consisting of instocks and backorders, the order will only be sent out once backorders have arrived.

5. Shipping (Singapore normal, registered, Self collection and international mail)


5.1 For orders consisting of instocks and backorders, please refer to point 4.5 above.

5.2 All mails are handled by Singpost unless otherwise stated

5.3 Please note that The Dancing Jewels will not be liable for any lost of damaged parcels for normal postage. It is advised to opt for mailing options with tracking number.

5.4 The Dancing Jewels ships internationally of which mails are usually handled by Singpost partners.

5.5 For orders comprising of instocks and backorders, the entire order will only be sent out when all the items are ready for shipping.

Do place separate orders for instocks if you wish to receive them first.

Singapore delivery options

A. Standard Courier: (With Tracking Number)

Our standard courier takes up to 3 working days (Excludes Saturday, Sunday and Public Holidays)

Contact number is required.

Please leave a comment for our courier in the event nobody is available to receive the package to ensure successful delivery

The courier link can be found in your shipping notification email once your item has been dispatched.

Flat rate of $2.50 for min. purchase of SGD 50

Complimentary Courier for min. purchase of SGD 100

View D. for How Do I Get My Tracking Number?

B. Express courier: (With/Without Tracking number)

*Express courier is only available for booking on Mondays, Wednesdays and Fridays (excluding public holidays) and that it is not a festive period ( E.g Christmas and Chinese New year period).

Payment has to be received by 2PM for item to be delivered on the next working day subjected to above condition*

Example 1:

If payment is made by Monday 10am, Express courier can be arranged on Monday and item can be delivered on Tuesday (Earliest)

Example 2

If payment is made on Tuesday, express courier can only be arranged on Wednesday and item can be delivered by Thursday (Earliest)

Please leave a comment for our courier in the event nobody is available to receive the package to ensure successful delivery

Do email us at connect@thedancingjewels.com for any enquiries

How Do I Get My Tracking Number?

Your tracking number is updated in My account > Order history and details.

Click on the Details tab at the right side of the order and scroll down to see the Tracking Number updated. 

Singpost Smartpac tracking number starts with SM  --> Trackable at http://www.singpost.com/track-items

Courier Smartpac Tracking number ---> Trackable at https://www.roadbull.com/

C. International Delivery

Malaysia: Starts from 5 SGD

Rest of Asia: From 8 SGD. Rates will be calculated according to the weight by the system.

Rest of the World:  From 15 SGD. Rates will be calculated according to the weight by the system.

Malaysia: 5-10 working days upon dispatch. 

DHL Malaysia: 1-3 working days upon dispatch

Others: 5-14 working days upon dispatch.

(Postage rates varies base on geographic region and weight of items. Do email us at connect@thedancingjewels.com for any queries)

D. Exchanges/Refunds

Please refer to link here

7. Defects/ Incorrect items sent

Please refer to link here

8. Item specifications

8.1 Please allow a difference of  0.5"-1" in measurements as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out.
8.2. UK sizings are only provided for reference. For accuracy of items, do refer to measurements stated in store.
8.3 There may be discrepancies cases due to colour calibration of individual's computer or it might appear slightly darker in reality due to strong studio lighting used. It will not be considered as a defect.  Requests for exchange/ return due to such reason may be rejected.
8.4  For designs which features a light colour base, there may be slight imperfections in the colour which are not obvious. As this does not change the overall appearance of the item, it will not be considered a defect.