Singapore delivery options

1. Normal Mail ( Without Tracking Number)

3-10 working days

There is no tracking number for normal mail and TDJ will not be liable for any lost packages as the item cannot be tracked as much as we would love to help you. We strongly recommend the Smartpac or Standard Courier option.

2. Standard Courier: (With Tracking Number)

Our courier takes up to 3 working days (Excludes Saturday, Sunday and Public Holidays)

Courier may deliver on Saturday, depending on each driver's schedule which is not controllable from our side.

Contact number is required.

Do also leave instructions for our courier at the remarks section in the event of failed delivery: E.g Please leave it at the riser, take a photo and whatsapp me if nobody is home.

In the event there is a failed delivery, an email will be automatically triggered by our courier to the email provided during the check out.

Our courier will attempt 2 deliveries, and if the receipient cannot be contacted, the package will be returned to us and a re-delivery fee will be charged by the courier.

3. Express courier ( With tracking number) *Limited time only

Due to overwhelming requests, Express courier is now available again on certain days.

** Please note that orders consisting of backorder items will be dispatched only after all the items in the order has arrived. Please cart out your instocks separately if you wish to receive them first.

** Backorder items can be dispatched via Express courier after they arrive (between 2-5 weeks depending on the arrival schedule that can be found in the respective product description)

Express Courier will take 1 working day for delivery, excludes public holiday, festive seasons and sale period (due to the increase in volume of the parcels)

Express orders will be processed in a first come first served order. In the event of festive seasons/ long weekends/ sale periods, orders with express shipping placed earlier will be processed for dispatch before those placed later.

Please note that Express shipping is only available on Monday, Wednesdays Fridays for orders placed before 2pm

Examples:

If the order is placed on Sunday 11am and express shipment is selected, it will be deemed as Monday's order and delivered on Tuesday.

If the order is placed on Wednesday 11am, it will be deemed as Wednesday's order, it will be delivered by Thursday, 

If the order is placed on Friday 5pm and express shipment is selected, it will be deemed as Monday's order and delivered on Tuesday.

Do also leave instructions for our courier at the remarks section in the event of failed delivery: E.g Please leave it at the riser, take a photo and whatsapp me if nobody is home.

In the event there is a failed delivery, an email will be automatically triggered by our courier to the email provided during the check out.

Our courier will attempt 2 deliveries, and if the receipient cannot be contacted, the package will be returned to us and a re-delivery fee will be charged by the courier.

4. Bullet courier ( With tracking number) *Limited time only

** Please note that orders consisting of backorder items will be dispatched only after all the items in the order has arrived. Please cart out your instocks separately if you wish to receive them first.

** Backorder items can be dispatched via Bullet courier after they arrive (between 2-5 weeks depending on the arrival schedule that can be found in the respective product description)

Bullet Courier will be delivered on the same day of order and payment made: excludes public holiday, festive seasons and sale period (due to the increase in volume of the parcels)

Express orders will be processed in a first come first served order. In the event of festive seasons/ long weekends/ sale periods, orders with Bullet shipping placed earlier will be processed for dispatch before those placed later.

Please note that there are 2 types of Bullet shipping. Both are only available on Monday, Wednesdays Fridays for orders placed before 1pm or 4pm

Order will be delivered by 8pm on the same day

Examples:

If the order is placed on Sunday 7pm and Bullet shipment is selected, it will be deemed as Monday's order and delivered by Monday 8pm.

If the order is placed on Tuesday 11am, it will be deemed as Wednesday's order, it will be delivered by Wednesday 8pm.

If the order is placed on Friday 11am, it will be deemed as Friday's order, it will be delivered by Friday 8pm.

Please note that there will only be 1 attempted delivery for Bullet courier on the same day. In the event there is failed delivery, the item will be returned to the sender.

Do also leave instructions for our courier at the remarks section in the event of failed delivery: E.g Please leave it at the riser, take a photo and whatsapp me if nobody is home.

How Do I Get My Tracking Number?

Your tracking number is updated in My account > Order history and details.

Click on the Details tab at the right side of the order and scroll down to see the Tracking Number updated.

You can track the package delivered by the respective couriers in the link from our Shipping notice email sent to your email account once your order has been dispatched.

International Delivery

Malaysia: 

DHL or other courier: 10 working days

From $10 onwards

Express Malaysia: 

Aramex: 3-4 working days: From $18 onwards. 

Asia: 

Airpak: 10 working days: From $15 onwards

Aramex: 3-4 working days: From $20 onwards

Price differs accordingly to weight/volumne of package.

For more detailed calculation, please add the items you would like to purchase into your cart so that the rates can be calculated accordingly by the system.

Your orders can be trackable at https://www.trackmyshipment.co

Please note that delivery periods are quoted by the international couriers.

Updated 23/9/19

(Postage rates varies base on geographic region and weight of items. Do email us at connect@thedancingjewels.com for any queries)