Singapore delivery options

1. Standard Courier: (With Tracking Number)

Our courier takes up to 3 working days (Excludes Saturday, Sunday and Public Holidays)

Courier may deliver on Saturday, depending on each driver's schedule which is not controllable from our side.

Contact number is required.

Do also leave instructions for our courier at the remarks section in the event of failed delivery: E.g Please leave it at the riser if nobody is home.

In the event there is a failed delivery, an email will be automatically triggered by our courier to the email provided during the check out.

Our courier will attempt 2 deliveries, and if the recepient cannot be contacted, the package will be returned to us and a re-delivery fee will be charged by the courier.

** Do note that deliveries to remote areas (e.g Sentosa) will be subjected to another $15 surcharge. As the system is not able to restrict the location during check out, a subsequent top up via email notification may be required. We would advise you to avoid remote areas for delivery to prevent delays in the delivery of your parcel.

Any claims for packages not received has to be made within 3 working days from the date the parcel has been delivered to connect@thedancingjewels.com with your alphabetical order number. After which date, no claim howsoever shall be entertained.

Shipping rate is at a flat rate of $3.50

Complimentary shipping for local orders above $60

2. Same day courier ( With tracking number) *Limited time only

** Please note that orders consisting of backorder items will be dispatched only after all the items in the order has arrived. Please cart out your instocks separately if you wish to receive them first.

** Backorder items can be dispatched via Bullet courier after they arrive (between 2-5 weeks depending on the arrival schedule that can be found in the respective product description)

Bullet Courier will be delivered on the same day of order for orders made before 3pm: excludes Public holiday, Public holiday in lieu, festive seasons and sale period (due to the increase in volume of the parcels)

*Does not apply if there is a BO item in the order

Express orders will be processed in a first come first served order. In the event of festive seasons/ long weekends/ sale periods, orders with Bullet shipping placed earlier will be processed for dispatch before those placed later.

Delivery by 10pm

Only available on Monday, Wednesday and Friday before 3pm, excluding Public holidays and in lieu.

How Do I Get My Tracking Number?

Your tracking number is updated in My account > Order history and details.

Click on the Details tab at the right side of the order and scroll down to see the Tracking Number updated.

You can track the package delivered by the respective couriers in the link from our Shipping notice email sent to your email account once your order has been dispatched.

International Delivery

Malaysia international postage: 5-10 working days after dispatch

Malaysia DHL Express: 1-3 working days after dispatch ( Not available on Tuesday) : *Does not apply if there is a BO item in the order

Hongkong: DHL Express 2-4 working days after dispatch ( Not available on Tuesday): *Does not apply if there is a BO item in the order

Complimentary DHL Express to Malaysia/ Hongkong for purchases above $200 ( Not available on Tuesday)

Code: DHLFLY

Rest of asia: DHL Express 2-4 working days ( Not available on Tuesday): *Does not apply if there is a BO item in the order

International courier:

10-14 working days after dispatch.

Price differs accordingly to weight/volumne of package.

For more detailed calculation, please add the items you would like to purchase into your cart so that the rates can be calculated accordingly by the system.

Please note that delivery periods are quoted by the international couriers.

Updated 21/10/2020

(Postage rates varies base on geographic region and weight of items. Do email us at connect@thedancingjewels.com for any queries)