6.0 Please note that our refund policy is only in terms of credits.
6.1 Exchanges are only applicable for regular priced items (except for BO, earrings and Lingerie) for the following reasons:
i. An incorrect item
ii. A defective item
EXCEPTIONS: Returns to store credits are allowed for regular priced Swimwear ( except for Backorder items ordered in specially for you which we will not be restocking). Only size exchanges are allowed for regular priced apparels subjected to stock availability.
*Orders with promotional codes entered are not allowed for exchanges except for the listed codes:
Credits issued will be the actual amount paid for the swimwear (SUMMER10) except for the first time purchase code (HEYYOU).
We do not provide any cash refunds for any return orders. Your return will be processed within 5-7 business days from when we receive it.
6.2 Postage charges to and fro will be borne by the customers. Postage fees incurred for exchanges would be the actual fee that Singpost/courier charge without any subsidies from the store.
6. 2B For Item exchange
How to request for RMA (Return Mechandise Authorisation) :
- For international customers, please email us at firstname.lastname@example.org 7 days upon receiving your package so that we can assist in the exchange.
- For SG customers, You can request for RMA 7 days after your order’s status has been changed to Shipping (SG).
Requests for exchanges and returns thereafter will not be entertained. If you are unable to request for RMA but it is still within 5 working days from date of delivery, please email us at email@example.com so that our team can manually assist with your request. Returns requested after that will be rejected.
Once your RMA request has been processed, you will receive an email from us.
If your RMA has been accepted, the RMA status will be changed to “ Waiting for Package” and you will receive an email from us regarding the return address and related details.
Please add our email firstname.lastname@example.org in your safe senders list to ensure you receive all emails from us or check your junkbox if you have not received any email after 2 working days from submission of RMA
This new RMA process will save you the hassle of manually emailing us to request for exchange. However, this module still needs improvements and we are in the midst of working with our developer to fine tune it to make it more fuss free for you. Meanwhile, the following steps will still be via email (:
There is strictly no extension of validity period and all unutilised credits will be forfeited. A one month credit for instocks and sales items will be issued for the return items. Credits issued will be based on the amount paid. Do email us the items you wish to offset against so it can be processed manually as such an arrangement is not available in the system.
9. Each qualified order is only entitled to a one-time exchange.
10. The Dancing Jewels reserves to right to reject any exchanges that has not been confirmed by us. Any shipping cost incurred to return the package will be borne by the customer.
11. All exchanges are assessed on a case-by-case basis and we reserve the right to exercise discretion in permitting or rejecting all requests for exchanges.
12. All returns or exchanges will be processed within 5 working days. You will receive an email from us once your return package has been received.
13. All returns or exchanges will only be processed via RMA. All other requests for exchanges or returns via any other platforms will not be entertained so that we can keep track of all requests and process them efficiently.
7. Defects/ Incorrect items sent
7.1 The Dancing Jewels checks all orders before sending. In the event a defective/wrong item has been sent, we sincerely apologise.
7.2A Please drop us an email at email@example.com within 5 working days with a snap shot of the item/ area of defect.
7.2B Please also file an RMA for the exchange request as per 6.2B
7.3 The Dancing Jewels will send a replacement piece of the item if there is an available piece. There is strictly no refunds if a replacement piece is available.
7.4 In the event that the item is no longer available, refunds in terms of store credits will be issued.
7.5 Postage charges incurred will be refunded via store credits.
7.6 Returns for defect/incorrect items follow the above points from 6.4-6.7
We'll drop you an email once we've processed your parcel.