Kindly take some time to read our Terms and Conditions to ensure an enjoyable shopping experience.
By shopping with us, it is deemed that you have acknowledged, understood and agreed to the below terms.
1.1 Our working days are Mondays to Fridays, excluding weekends and public holidays
1.2 All emails will be replied within 48 working hours. Please refrain from sending multiple emails within 2 working days
1.3 The Dancing Jewels reserves to right to amend the Terms and Conditions without prior notice.
2 Purchase and delivery
2.1 Do ensure that the correct and complete address has been provided during checkouts to avoid delays or lost mails.
2.2 Any redelivery of the parcels for corrected address will be borne by the customers
2.3 Instock orders will be shipped out within 3 working days
2.4 For application of discount codes, please enter them upon checkout. No refunds will be made for orders where discount codes are not entered at the time of purchase.
We accept the below modes of payment
4. Backorder items
4.2 There may be delays on the backorders due to unforeseen circumstances e.g if the supplier runs out of stock, we will source for alternative sources as our priority is your satisfaction.
4.1 Each backorder may a different duration and the estimated time is reflect on each individual order.
5.1 For orders consisting of instocks and backorders, please refer to point 4.5 above.
5.2 All mails are handled by Singpost unless otherwise stated
5.3 Please note that The Dancing Jewels will not be liable for any lost of damaged parcels for normal postage. It is advised to opt for mailing options with tracking number.
5.4 The Dancing Jewels ships internationally of which mails are usually handled by Singpost partners.
5.5 For orders comprising of instocks and backorders, the entire order will only be sent out when all the items are ready for shipping.
Do place separate orders for instocks if you wish to receive them first.
1. Only Singpost Smartpac or Standard Courier
Singpost/ Standard courier delivery takes up to 3 working days (Excludes Saturday, Sunday and Public Holidays)
Items via Smartpac will be delivered to the letterbox if nobody receives it when the Postman delivers to the door step.
Flat rate of $3 for min. purchase of SGD 50
Complimentary Smartpac/ Courier for min. purchase of SGD 100
2. Express courier:
A top up of $3 from the usual standard courier method is required.
Payment has to be received by 2PM for item to be delivered on the next working day.
Do email us at firstname.lastname@example.org for express courier requests.
Malaysia: Flat rate of 5 SGD
Rest of Asia: From 8 SGD. Rates will be calculated according to the weight by the system.
Rest of the World: From 15 SGD. Rates will be calculated according to the weight by the system.
Malaysia: 1-3 working days upon dispatch.
Others: 10-14 working days upon dispatch.
(Postage rates varies base on geographic region and weight of items. Do email us at email@example.com for any queries)
6.0 Please note that our refund policy is only in terms of credits.
6.1 Exchanges are only applicable for regular priced items for the following reasons:
i. An incorrect item
ii. A defective item
Requests for exchanges other than the above reasons will not be entertained.
Please note that we do not accept returns if the size or cutting doesn't fit. Do check the measurements and specifications as provided in store.
6.2 Postage charges to and fro will be borne by the customers. Postage fees incurred for exchanges would be the actual fee that Singpost/courier charge without any subsidies from the store.
6.3 If credits have been issued, it will be valid for one month only, excludes postage fees and can only be used to offset one order. There is strictly no extension of validity period and all unutilised credits will be forfeited. A one month credit for instocks and sales items will be issued for the return items. Do email us the items you wish to offset against so it can be processed manually as such an arrangement is not available in the system.
6.4 All exchanges and returns have to be submitted to firstname.lastname@example.org titled [Exchange Request] Order number XXX (alphabetics) with snapshots of the defects within 5 working days from date of posting. Items have to be mailed out within 5 working days after an email has been sent on the return/exchange procedure. Exchange requests sent in via other methods e.g wrong email/ facebook/instagram will not be entertained.
7. Defects/ Incorrect items sent
7.1 The Dancing Jewels checks all orders before sending. In the event a defective/wrong item has been sent, we sincerely apologise.
7.2 Please drop us an email at email@example.com within 5 working days with a snap shot of the item/ area of defect.
7.3 The Dancing Jewels will send a replacement piece of the item if there is an available piece. There is strictly no refunds if a replacement piece is available.
7.4 In the event that the item is no longer available, refunds in terms of store credits will be issued.
7.5 Postage charges incurred will be refunded via store credits.
7.6 Returns for defect/incorrect items follow the above points from 6.4-6.7