Hello Ladies,

Kindly take some time to read our Terms and Conditions to ensure an enjoyable shopping experience.

By shopping with us, it is deemed that you have acknowledged, understood and agreed to the below terms.

1. General

1.1 Our working days are Mondays to Fridays, excluding weekends and public holidays

1.2 All emails will be replied within 48 working hours. Please refrain from sending multiple emails within 2 working days

1.3 The Dancing Jewels reserves to right to amend the Terms and Conditions without prior notice.

2 Purchase and delivery


2.1 Do ensure that the correct and complete address has been provided during checkouts to avoid delays or lost mails.

2.2 Any redelivery of the parcels for corrected address will be borne by the customers

2.3 Instock orders will be shipped out within 3 working days


2.4 For application of discount codes, please enter them upon checkout. No refunds will be made for orders where discount codes are not entered at the time of purchase.

3. Payment

We accept the below modes of payment

  • Ibanking (Payment within 2 hours or orders will be automatically cancelled)
  • Paypal
  • Credit cards.

4. Backorder items 


4.1 Each backorder may a different duration and the estimated time is reflect on each individual order.

4.2 There may be delays on the backorders due to unforeseen circumstances e.g if the supplier runs out of stock, we will source for alternative sources as our priority is your satisfaction.

4.3 For delayed/ cancelled backorders, a store credit will be issued accordingly. There is strictly no cash refunds. Do join the backorders only if you are alright with this.

4.4 Orders are shipped out according to order numbers. No combination of orders are allowed.

4.5 For orders consisting of instocks and backorders, the order will only be sent out once backorders have arrived.

5. Shipping (Singapore normal, registered and international mail)


5.1 For orders consisting of instocks and backorders, please refer to point 4.5 above.

5.2 All mails are handled by Singpost unless otherwise stated

5.3 Please note that The Dancing Jewels will not be liable for any lost of damaged parcels for normal postage. It is advised to opt for mailing options with tracking number.

5.4 The Dancing Jewels ships internationally of which mails are usually handled by Singpost partners.

5.5 For orders comprising of instocks and backorders, the entire order will only be sent out when all the items are ready for shipping.

Do place separate orders for instocks if you wish to receive them first.

Singapore

1. Only Singpost registered mail or Standard Courier

Standard courier delivery takes up to 3 working days

2. Express courier: 

Scheduled delivery: 7 SGD

Do email us at connect@thedancingjewels.com for express courier requests and cost.

International

Malaysia: Flat rate of 5SGD

Rest of Asia: From 8SGD. Rates will be calculated according to the weight by the system.

Rest of the World:  From15 SGD. Rates will be calculated according to the weight by the system.

(Postage rates varies base on geographic region and weight of items. Do email us at connect@thedancingjewels.com for any queries)

3. Express courier: Flat rate SGD 6.90. Item will be delivered by the next working day after pick up by the Courier. 

Do email us at connect@thedancingjewels.com for express courier requests.

6. Exchanges/Refunds

6.0 Please note that our refund policy is only in terms of credits.

6.1 Exchanges are only applicable for regular priced items for the following reasons:

i. An incorrect item

ii. A defective item

Requests for exchanges other than the above reasons will not be entertained.

Please note that we do not accept returns if the size or cutting doesn't fit. Do check the measurements and specifications as provided in store.

6.2 Postage charges to and fro will be borne by the customers. Postage fees incurred for exchanges would be the actual fee that Singpost/courier charge without any subsidies from the store.

6.3 If credits have been issued, it will be valid for one month only, excludes postage fees and can only be used to offset one order. There is strictly no extension of validity period and all unutilised credits will be forfeited. A one month credit for instocks and sales items will be issued for the return items. Do email us the items you wish to offset against so it can be processed manually as such an arrangement is not available in the system.

6.4 All exchanges and returns have to be submitted to connect@thedancingjewels.com titled [Exchange Request] Order number XXX (alphabetics) with snapshots of the defects within 5 working days from date of posting. Items have to be mailed out within 5 working days after an email has been sent on the return/exchange procedure. Exchange requests sent in via other methods e.g wrong email/ facebook/instagram will not be entertained.

6.5 Requests for exchanges and returns thereafter will not be entertained.
6.6 Please kindly ensure that the parcel is returned in its original condition, unworn and unwashed with the tags intact.
6.7 The Dancing Jewels reserves the right to reject any exchanges if the above point is not fulfilled.
6.8 The Dancing Jewels reserves to right to reject any exchanges that has not been confirmed by us. Any shipping cost incurred to return the package will be borne by the customer.
6.9 All exchanges are assessed on a case-by-case basis and we reserve the right to exercise discretion in permitting or rejecting all requests for exchanges.

7. Defects/ Incorrect items sent

7.1 The Dancing Jewels checks all orders before sending. In the event a defective/wrong item has been sent, we sincerely apologise.

7.2 Please drop us an email at connect@thedancingjewels.com within 5 working days with a snap shot of the item/ area of defect.

7.3 The Dancing Jewels will send a replacement piece of the item if there is an available piece. There is strictly no refunds if a replacement piece is available.

7.4  In the event that the item is no longer available, refunds in terms of store credits will be issued.

7.5 Postage charges incurred will be refunded via store credits. 

7.6 Returns for defect/incorrect items follow the above points from 6.4-6.7

7.7 Please only send back the item once a confirmation has been given from our team. The Dancing Jewels reserves to right to reject any order that has not been confirmed by us. Any shipping cost incurred to return the package will be borne by the customer.
7.8 For items that has been sent back to us but does not have the defect mentioned, postage fee for the return of item will be chargeable. If no top up was done for the postage fee, item will be disposed after 14 days.
7.9 Store credits earned from "refunds" due to defects/incorrect items sent does not have an expiry date.
8. Item specifications

8.1 Please allow a difference of  0.5"-1" in measurements as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out.
8.2. UK sizings are only provided for refence. For accuracy of items, do refer to measurements stated in store.
8.3 There may be discrepancies cases due to colour calibration of individual's computer or it might appear slightly darker in reality due to strong studio lighting used. It will not be considered as a defect.  Requests for exchange/ return due to such reason may be rejected.
8.4  For designs which features a light colour base, there may be slight imperfections in the colour which are not obvious. As this does not change the overall appearance of the item, it will not be considered a defect.
8.5 For backorder of shoes, the measurements follow Charles and Keith sizing. In the event the sizing does not fit, store credits may be issued. Points per point 6 applies.
9. Footwear size guide