Singapore delivery options

1. Normal Mail ( Without Tracking Number)

There is no tracking number for normal mail and TDJ will not be liable for any lost packages as the item cannot be tracked as much as we would love to help you. We strongly recommend the Smartpac or Standard Courier option.

2. Singpost Smartpac (With Tracking Number)

Singpost takes up to 3 working days (Excludes Saturday, Sunday and Public Holidays)

Items via Smartpac will be delivered to the letterbox if nobody receives it when the Postman delivers to the door step. If Singpost is not able to fit the package into the letter box (E.g They do not have access to the back of the letter box for certain Condos), they will leave a collection slip to collect the package at the stated post office within 10 working days before the package gets returned to us.

Flat rate of $2.50 for min. purchase of SGD 50

Complimentary Smartpac/ Courier for min. purchase of SGD 100

Item can be tracked at http://www.singpost.com/track-items

The SM Tracking number will only reflect status when package is about to be delivered (likely on the same day)/ has already been delivered.

3. Standard Courier: (With Tracking Number)

Roadbull takes up to 1-2 working days (Excludes Saturday, Sunday and Public Holidays)

Contact number is required.

Item can be tracked at https://www.roadbull.com/

Flat rate of $3 for min. purchase of SGD 50

Complimentary Smartpac/ Courier for min. purchase of SGD 100

4. Express courier: (With/Without Tracking number)

A top up of $3 from the usual standard courier method is required.

*Express courier is only available for booking on Mondays, Wednesdays and Fridays (excluding public holidays) and that it is not a festive period ( E.g Christmas and Chinese New year period).

Payment has to be received by 2PM for item to be delivered on the next working day subjected to above condition*

Example 1:

If payment is made by Monday before 2PM, Express courier can be arranged on Monday and item can be delivered on Tuesday **(Earliest)

If Payment is made by Wednesday before 2PM, Express courier can be arranged on Wednesday and item can be delivered on Thursday **(Earliest)

If Payment is made by Friday before 2PM, Express courier can be arranged on Friday and item may be delivered by Saturday** (Earliest)

Example 2

If payment is made on Monday after 2PM/ Tuesday, Express courier can only be arranged on Wednesday and item can be delivered by Thursday** (Earliest)

If payment is made on Wednesday after 2PM/ Thursday , Express courier can only be arranged on Friday and item may be delivered by Saturday** (Earliest)

If Payment is made on Friday after 2PM /Saturday/Sunday, Express courier can only arranged on Monday and item can be delivered by Tuesday** (Earliest)

Only applies if date of delivery** is not a public holiday/eve of public holiday/ during festive seasons (E.g Christmas and Chinese New Year Period.)

Do email us at connect@thedancingjewels.com for any enquiries

How Do I Get My Tracking Number?

Your tracking number is updated in My account > Order history and details.

Click on the Details tab at the right side of the order and scroll down to see the Tracking Number updated.

Singpost Smartpac tracking number starts with SM  --> Trackable at http://www.singpost.com/track-items

Courier Smartpac Tracking number ---> Trackable at https://www.roadbull.com/

International Delivery

Malaysia: Flat rate of 5 SGD

Rest of Asia: From 8 SGD. Rates will be calculated according to the weight by the system.

Rest of the World:  From 15 SGD. Rates will be calculated according to the weight by the system.

Malaysia: up to 14 working days upon dispatch

Others: 10-14 working days upon dispatch.

Your orders can be trackable at http://www.singpost.com/track-items

(Postage rates varies base on geographic region and weight of items. Do email us at connect@thedancingjewels.com for any queries)